Terms & Conditions

1Company Information

This website is owned and operated by Velocity Star Logistics L.L.C, a limited liability company registered in Dubai, United Arab Emirates. Our registered office is:

Velocity Star Logistics L.L.C
P.O.B.No-27768, Office No. AA2/-504-019, Golden Sands 20, Al Mankhool, Dubai, UAE

For any enquiries, please contact us at info@velocitylogllc.com or call +971 54 433 0324.

2Use of Website

By using our website, you agree to:

• Access and use the website only for lawful purposes and in accordance with these Terms & Conditions.
• Not engage in activities that may damage, disrupt, overload, or impair the functionality or security of the website or its underlying infrastructure.
• Ensure that all information you provide is accurate, complete, and up to date.
• Not attempt to gain unauthorised access to any portion of the website, our servers, databases, or connected systems.
• Not use automated systems, bots, scrapers, or software to extract data from the website without prior written permission from Velocity Star Logistics L.L.C.
• Comply with all applicable UAE federal, local, and international laws and regulations.
• Not use the website in any manner that could bring Velocity Star Logistics L.L.C, its partners, or affiliates into disrepute.

3Nature of Services

Velocity Star Logistics L.L.C is engaged in cargo handling and logistics activities, including container loading and unloading, cargo packaging, baggage wrapping, warehousing and storage, and the coordination of international shipping, both domestically and internationally. These Terms & Conditions govern your access to our website and any preliminary or ongoing commercial engagement facilitated through it.

• All service descriptions, pricing, availability, and commercial terms displayed on this website are indicative only and subject to formal agreement.
• Final commercial terms — including price, cargo volume, handling specifications, delivery schedules, and payment conditions — will be set out in binding written agreements (service orders, handling instructions, or proforma invoices) executed between the parties.
• Velocity Star Logistics L.L.C reserves the right to accept or decline any commercial enquiry or shipment at its sole discretion, including on grounds of regulatory compliance, KYC requirements, or cargo suitability.
• Service availability and handling capacity are subject to change based on port conditions, equipment availability, and operational factors without prior notice.

4Commercial Transactions & Payment Terms

The following general principles apply to commercial transactions with Velocity Star Logistics L.L.C. Specific terms will be confirmed in individual written agreements:

• Invoicing & Tax: All transactions are invoiced in compliance with applicable UAE Value Added Tax (VAT) and other federal and local tax laws. VAT will be applied where required by law. Clients are responsible for any customs duties, tariffs, or taxes applicable to their shipment.
• Payment Allocation: Payments received will be applied against outstanding invoices in order of ageing. Where a payment is less than the outstanding balance, the amount will be allocated accordingly and the remaining balance will continue to age per agreed payment terms. Where a payment or credit exceeds the outstanding balance, a new invoice or credit note will be raised as appropriate.
• Overdue Balances: Accounts overdue beyond agreed payment terms may be subject to late payment charges, suspension of services, or referral to collections, as permitted under applicable law and the terms of the relevant contract.
• AML & KYC: All commercial counterparties must satisfactorily complete Velocity Star Logistics L.L.C's KYC and AML verification process before any shipment is accepted, in accordance with UAE Federal Decree-Law No. 20 of 2018 on Anti-Money Laundering and Combating the Financing of Terrorism.
• Bank & Compliance Documentation: Transaction documentation, including invoices, cargo manifests, and shipping records, must meet the standards required by our banking partners and UAE Customs to facilitate payment processing and clearance.

5Intellectual Property

All content on this website — including but not limited to text, images, photographs, logos, graphics, trademarks, service marks, trade names, and other materials — is the property of Velocity Star Logistics L.L.C or its licensors, unless otherwise stated.

You may not, without our prior written consent:

• Reproduce, copy, distribute, modify, display, publish, or create derivative works from any content on this website.
• Use our trademarks, logos, trade names, or brand identity in any manner that could cause confusion or imply endorsement.
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices from any content.
• Frame, mirror, or deep-link to any portion of this website without express written authorisation.

Limited permission is granted to view and print pages of this website solely for personal, non-commercial reference purposes, provided all copyright notices are retained.

6Services Disclaimer

To the fullest extent permitted by applicable law:

• This website and its content are provided on an "as is" and "as available" basis without any warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Velocity Star Logistics L.L.C does not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components.
• All information on this website is provided for general informational purposes only and does not constitute a binding offer, commercial advice, or technical guarantee in relation to any specific service.
• Velocity Star Logistics L.L.C reserves the right to modify, suspend, or discontinue any service or website feature at any time without prior notice.

Nothing on this website constitutes legal, financial, tax, or trade advice. You should seek independent professional advice where appropriate before entering into any commercial arrangements.

7Limitation of Liability

To the maximum extent permitted by the laws of the Emirate of Dubai and applicable federal law of the United Arab Emirates:

• Velocity Star Logistics L.L.C shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of, or inability to use, this website or any content or services accessed through it.
• We are not responsible for any losses, damages, or costs resulting from website downtime, technical failures, unauthorised access, or cyber incidents beyond our reasonable control.
• We are not liable for the content, accuracy, availability, or practices of any third-party websites linked from this website.
• Any materials downloaded or obtained through the website are accessed at your own risk; we are not responsible for any resulting damage to your device, systems, or data.

Maximum Liability: In no event shall Velocity Star Logistics L.L.C's total liability to you for any claim arising out of your use of this website exceed the amount, if any, actually paid by you to Velocity Star Logistics L.L.C in connection with the specific matter giving rise to the claim.

8User Responsibilities

When using our website or engaging with Velocity Star Logistics L.L.C's services, you are responsible for:

• Maintaining the confidentiality of any account credentials or access details provided to you.
• All activities that occur under your account or in connection with your commercial relationship with us.
• Notifying us immediately of any unauthorised use of your account or credentials.
• Ensuring that all information submitted to Velocity Star Logistics L.L.C — including business registration details, cargo specifications, and financial data — is accurate, truthful, and not misleading.
• Complying with all applicable UAE customs regulations, trade sanctions, import/export laws, and international trade restrictions relevant to the goods you ship or receive.
• Obtaining all necessary permits, licences, and regulatory approvals required for the shipment, handling, or receipt of goods in your jurisdiction.
• Not using Velocity Star Logistics L.L.C's services to facilitate any unlawful activity, including but not limited to money laundering, tax evasion, sanctions violations, or fraud.

9Compliance & Regulatory Matters

As a UAE-registered cargo handling and logistics company operating across domestic and international markets, we operate under applicable federal and local regulatory frameworks. Users of our services must:

• Comply with all applicable AML and KYC requirements under UAE Federal Decree-Law No. 20 of 2018 on Anti-Money Laundering and Combating the Financing of Terrorism.
• Provide accurate documentation and information for due diligence purposes, including business registration, beneficial ownership disclosure, and identity verification as required.
• Ensure all shipments comply with applicable UAE trade sanctions, UN Security Council sanctions lists, and export control regulations administered by the relevant UAE federal authorities.
• Cooperate with any regulatory enquiries, audits, or requests for information from competent authorities, including UAE Customs.
• Comply with applicable UAE federal and local consumer protection, product safety, and labelling laws where goods are supplied to end consumers.

10External Links

Our website may contain links to third-party websites, including shipping line portals, customs platforms, and industry directories. These links are provided for convenience only. We do not endorse or assume responsibility for:

• The content, accuracy, or opinions expressed on third-party sites.
• The privacy policies or data practices of any third-party sites.
• Any damages or losses arising from your use of third-party websites.

We encourage you to review the terms and privacy policies of any third-party websites you visit.

11Privacy Policy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. By using our website, you consent to the data practices described in our Privacy Policy.

12Indemnification

You agree to indemnify, defend, and hold harmless Velocity Star Logistics L.L.C, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

• Your use or misuse of this website or our services.
• Your violation of these Terms & Conditions.
• Your violation of any applicable federal, local, or international law or regulation.
• Your violation of any third-party rights, including intellectual property or privacy rights.
• Any false, inaccurate, or misleading information you provide to us.

13Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect without impairment.

14Changes to Terms & Conditions

Velocity Star Logistics L.L.C reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice. Changes become effective immediately upon posting to this website. It is your responsibility to review these terms periodically. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms & Conditions.

15Governing Law & Jurisdiction

These Terms & Conditions are governed by and shall be construed in accordance with the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates.

Any disputes, claims, or controversies arising out of or in connection with these Terms & Conditions, or the use of this website or Velocity Star Logistics L.L.C's services, shall be referred in the first instance to good-faith negotiation between the parties. If the dispute cannot be resolved amicably within thirty (30) days, it shall be subject to the exclusive jurisdiction of the onshore courts of Dubai, United Arab Emirates.

Note: For consumer transactions, mandatory consumer protection rights under applicable UAE federal or local law are not excluded or limited by this clause.

16Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any formal written agreement executed between Velocity Star Logistics L.L.C and a counterparty, constitute the entire agreement between you and Velocity Star Logistics L.L.C with respect to your use of this website and the services described herein, and supersede all prior representations, understandings, negotiations, or agreements, whether oral or written.

✉Contact Us

If you have any questions, concerns, or requests relating to these Terms & Conditions, please contact us: