Privacy Policy

1Information We Collect

When you interact with our website or engage with our services, we may collect the following categories of information:

• Personal Information: Name, email address, phone number, job title, company name, and other contact details provided when you submit enquiries or communicate with us.
• Business Information: Company trade licence details, tax registration number (TRN), business credentials, and trade references relevant to establishing a commercial relationship.
• Technical Data: IP address, browser type, device information, pages visited, and website usage patterns collected through cookies and analytics tools.
• Cargo & Commercial Data: Details relating to shipment bookings, cargo manifests, container loading instructions, packaging specifications, pricing, invoicing, and payment records connected to our cargo handling, packaging and shipping operations.
• Communication Data: Records of correspondence, enquiries, and interactions with our team, retained for service improvement, dispute resolution, and compliance purposes.
• Compliance Data: Identity verification documents and related information collected to satisfy Anti-Money Laundering (AML), Know-Your-Customer (KYC), customs and other applicable federal and local regulatory requirements in the United Arab Emirates.

2How We Use Your Information

We collect and process your information only where we have a lawful basis to do so, including for the performance of a contract, compliance with legal obligations, legitimate business interests, or with your consent. Specifically, we use your information to:

• Provide, manage, and continuously improve our cargo handling, container loading, packaging, baggage wrapping and international shipping services.
• Process and fulfil shipment bookings, cargo handling instructions, and service agreements.
• Generate and manage invoices, track payment ageing, and administer outstanding balances in accordance with our commercial processes.
• Respond to enquiries and provide professional customer support.
• Send service-related notifications, updates, or promotional communications (only where you have opted in).
• Comply with applicable UAE federal and local laws, including VAT obligations, AML requirements, customs regulations and export control regulations.
• Conduct due diligence, identity verification, and KYC checks as required by applicable law and our banking partners.
• Protect the security of our website, systems, and business operations.
• Maintain accurate records for auditing, tax reporting, and legal proceedings.

3Data Protection & Security

We implement industry-appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include:

• Encryption of sensitive data during transmission (SSL/TLS) and in storage.
• Regular security audits, vulnerability assessments, and system updates.
• Role-based access controls and authentication mechanisms for internal systems.
• Staff training on data protection, confidentiality obligations, and secure data handling practices.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify affected individuals of any material data breach as required by applicable law, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

4Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with trusted parties in the following circumstances:

• Service Providers & Partners: Third-party vendors who assist in website operations, container transport, warehousing, payment processing, and marketing activities. All such parties are bound by confidentiality obligations and may only use your data for specified purposes.
• Banking & Financial Institutions: Banks and payment processors involved in processing commercial transactions or satisfying compliance and correspondent banking requirements.
• Customs & Government Authorities: UAE Customs, federal or local government agencies, regulatory bodies, or law enforcement when required by applicable law, court order, or to protect our legitimate rights and interests.
• Professional Advisors: Lawyers, accountants, tax advisors, and consultants engaged to support our business operations, subject to professional confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

All third parties are required to maintain appropriate security measures and use your data only for the specified purposes.

5Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and improve the performance and relevance of our content. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the website to function correctly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve user experience and content.
• Marketing Cookies: Used to deliver relevant content and, where applicable, targeted communications. These are only active where you have provided consent.

You can manage or withdraw your cookie consent at any time through your browser settings. Disabling certain cookies may affect website functionality.

6Third-Party Links

Our website may contain links to third-party websites, including shipping line portals, customs platforms, and industry directories. We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to review the privacy policy of any third-party website before providing personal information.

7Your Rights & Choices

Depending on your location and applicable data protection laws, you may have the right to:

• Access the personal information we hold about you and request a copy.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal retention obligations.
• Opt out of marketing communications at any time.
• Object to or request restriction of certain processing activities.
• Data portability where technically feasible and legally applicable.

These rights are exercised in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and, where you are located in a jurisdiction that grants further data protection rights, we will honour those rights to the extent applicable. To exercise any of these rights, please contact us at info@velocitylogllc.com. We will respond within a reasonable timeframe in accordance with applicable law.

8Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by law. In particular:

• Commercial transaction records, invoices, and tax-related data are retained for a minimum of five (5) years in compliance with UAE Federal Tax Authority (FTA) recordkeeping requirements under the VAT and applicable UAE tax laws.
• AML/KYC records are retained for a minimum of five (5) years following the end of a business relationship, as required under UAE Federal Decree-Law No. 20 of 2018 on Anti-Money Laundering and Combating the Financing of Terrorism.
• General contact and enquiry records are retained for the period reasonably necessary to manage the enquiry and any resulting commercial relationship.

When data is no longer required, it is securely deleted or anonymised.

9International Data Transfers

As a cargo handling and logistics company coordinating international shipments, your information may be transferred to and processed by recipients located outside the United Arab Emirates, including shipping lines, customs brokers, logistics partners, and banking institutions in other countries. Where such transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information consistent with this Privacy Policy and applicable UAE data protection principles.

10Changes to This Policy

Velocity Star Logistics L.L.C reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of our website following the posting of changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

✉Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data handling practices, please contact us: